1. Going Home: Step Down Care at Lime Tree House

    Report -

    In 2016, Healthwatch Southwark were involved in speaking to patients in short stay 'step-down' flats in an extra care scheme after leaving hospital.

  2. Our 'Going Home' project with Healthwatch Lambeth

    News -

    We have worked with Healthwatch Lambeth on a project called 'Going Home'. This is where we have tracked people's experiences from the moment they were ready to leave hospital for up to three months afterwards.

  3. Winter Communications

    Report -

    The six Healthwatch in South East London were commissioned to provide independent support to the NHS London region with the evaluation of the Transforming Primary Care Programme's winter communications programme.

  4. GP Out-of-Hours Answerphone Messages (Updated)

    Report -

    Following an early report about the experiences of seldom-heard communities in accessing GPs, we carried out a review of GP out-of-hours answerphone messages.

  5. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  6. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  7. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  8. Accident and Emergency Services

    Report -

    We found through our work on GP access that some people use A&E instead of out-of-hour services which are available if their GP practice is closed.

  9. Appointment systems at GP Practices

    Report -

    From October 2016 to February 2017 we spoke with 397 local people about what they thought HWS should focus on in 2017/18.

  10. The Impact of Caring on Unpaid Carers

    Report -

    We have been listening to unpaid carers about their experiences, the support they receive and further support they would like, and the impact that their role has on their life and wellbeing.

  11. How are the Southwark authorities responding to coronavirus?

    News -

    The local Coronavirus Pandemic Committee (CPC) was convened by Professor Kevin Fenton, Director of Public Health for Southwark, on 6 February and is meeting regularly.

  12. Get information about coronavirus in accessible formats

    Advice and Information -

    Download, watch and listen to information about coronavirus in easy read, British Sign Language, autism-friendly and Makaton formats.

  13. Dealing with coronavirus as a carer

    Advice and Information -

    If you care for someone, coronavirus can make things more complicated and stressful. Here you can find helpful information, advice, and signposting to support all in one place for carers in Southwark.

  14. How else can you help during the outbreak?

    Advice and Information -

    The most important thing for all of us to do is to scrupulously follow the government's rules on staying at home, to save lives and support frontline workers. But there are other ways to help, too.

  15. What have local people been telling us about the coronavirus outbreak? (March 2020 update)

    News -

    We have analysed our recent signposting and feedback calls and emails to give you a picture of what Southwark residents are telling us about the initial impact of the coronavirus pandemic.