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Winter communications

Following initial contact via Healthwatch England from NHS England, the six Healthwatch (Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark) in the South-East London NHS Sustainability and Transformation Plan (STP) footprint, were asked to provide independent support to assist the NHS London region with the evaluation of the effectiveness of the Transforming Primary Care Programme's winter communications programme.

In this review, Healthwatch looked at the following methods used by the NHS as part of the communications programme. 


South East London Healthwatch - winter communications evaluation