Accident and emergency services
We have found through our 'GP access' engagement work that some people use A&E instead of out-of-hour services which are available if their GP practice is closed (such as extended access GP clinics, SELDOC and the Urgent Care Centre). Amongst reasons cited for going to A&E instead of other local services, common themes were:
- Difficulty in getting a prompt GP appointment
- Uncertainty/confusion about where to go when the GP surgery is closed.
These findings are highlighted in our 'Access and experience of GP services' report.
We wanted the opportunity to speak to people attending A&E and see why they chose to come to A&E, what services they'd tried before coming to A&E and what services they were aware of in primary care.