What is the appointment system like at your GP?
A large proportion of people we talked to about our new priorities told us that there are issues with some GP appointment systems in Southwark - both waiting times and the process by which you can make an appointment. Over the past few months, we have visited Southwark GP surgeries to find out more about how they run their appointment systems. While we were there, we talked to patients in the waiting room to find out if it's working well for them.
Our online survey is now closed and so we are looking at the results which we will share with you soon.
We've visited 15 GP practices and received over 400 responses to the survey. We hope this will help us to share good practice and highlight things that patients find difficult.