Mental health was identified as a priority area for Healthwatch Southwark (HWS) through public and stakeholder consultation. Our evidence on this topic is collated here from the many engagement activities where people have told us about their experiences, between HWS's beginning on 1st April 2013, and 8th November 2016. It is arranged thematically, roughly following a pathway through services from access to discharge. Whilst we do hear of some very positive experiences, we naturally receive more contacts from those who are unhappy. We believe that every voice counts and even one person's negative experience needs to be addressed.