Citizens Advice launches a new service for people applying for Universal Credit
People will now be able to get support from the charity, from submitting their Universal Credit application to getting their first full payment.
Help will be tailored to the individual and You will be able to access them:
- Over the phone on Freephone 0800 144 8 444
- Online through their Help to Claim enquiry form and by webchat and advice content.
This may include assistance with the online application form or help with providing evidence like childcare costs and medical certificates.
Local organisations who work with people who need help applying for Universal Credit can also refer clients into the service via a dedicated referral form on the website.
Universal Credit is a new benefit that combines 6 benefits into 1, including Jobseekers Allowance and Working Tax Credits. It is now fully rolled out across the UK. When fully implemented, around 7 million people in England and Wales will be receiving Universal Credit.
A recent survey by the charity found more than a third of people Citizens Advice has helped struggled to provide the evidence needed to complete their Universal Credit claim.
The charity has already helped over 5,000 people locally with problems relating to Universal Credit. Nationally, Citizens Advice has helped over 230,000 people with Universal Credit.
The Help to Claim service will be delivered through the Citizens Advice network across England and Wales. Citizens Advice Scotland will also be delivering the new service in Scotland.