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Information and signposting

Healthwatch Southwark provides an independent, confidential information and signposting service. We support people to access health and social care services and resolve difficulties. We are a small team but if we don't know the answer, we will try to find someone who does.

We can...

  • Put you in touch with sources of information, or direct you to NHS and social care services
  • Explain how to complain about services and where to get support with this
  • Put you in touch with an advocacy service if you need it
  • Feed back themes or key issues to commissioners and those responsible, so they can make improvements

We can't...

  • Investigate your complaint
  • Make a complaint for you
  • Take on casework to resolve issues ourselves
  • Give medical advice or advice on where to go

If you work for an organisation that supports people in Southwark, and think that it would be useful for the Healthwatch Southwark team to talk through some of these topics with your group, get in touch!

How to reach us

Email: info@healthwatchsouthwark.co.uk

Call: 020 7358 7005

Post: Healthwatch Southwark, Cambridge House, 1 Addington Square, London, SE5 0HF.

NHS Complaints Advocacy Service - If you feel that you need support to raise your concern or complaint with us, you can contact POhWER's NHS Complaints Advocacy Service. They can provide independent, free and confidential information and support to people wishing to make a complaint about the NHS. You can contact them on 0203 553 5960 , via email at LondonIHCAS@pohwer.net or visit their website at www.pohwer.net 

Our 'Do you know' Guides can tell you more about the topics we're contacted about most often:


Do you know...how to register with a GP

Do you know...how to see a GP when the surgery is closed

Do you know,,,how to make a complaint

Do you know...what services are offered by pharmacies

Do you know...how to get emergency contraception in Southwark

Do you know...where to get tested for STIs and HIV

Do you know...if you're entitled to social care support

Do you know...about support that is available for carers

Do you know...about patient online services

Do you know...where young people can find information and support about mental health

Do you know...where young people can find information and support about sexual health

Email: info@healthwatchsouthwark.co.uk

Telephone: 0207 358 7005

Write to us!

Healthwatch Southwark, 1 Addington Square, Cambridge House, London, se5 7JZ