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Information and signposting

Healthwatch Southwark provides an independent, confidential information and signposting service. We support people to access health and social care services and resolve difficulties. We are a small team but if we don't know the answer, we will try to find someone who does.

We can...

  • Put you in touch with sources of information, or direct you to NHS and social care services
  • Explain how to complain about services and where to get support with this
  • Put you in touch with an advocacy service if you need it
  • Feed back themes or key issues to commissioners and those responsible, so they can make improvements

We can't...

  • Investigate your complaint
  • Make a complaint for you
  • Take on casework to resolve issues ourselves
  • Give medical advice or advice on where to go

If you work for an organisation that supports people in Southwark, and think that it would be useful for the Healthwatch Southwark team to talk through some of these topics with your group, get in touch!

How to reach us

Email: info@healthwatchsouthwark.co.uk

Call: 020 7358 7005

Post: Healthwatch Southwark, Cambridge House, 1 Addington Square, London, SE5 0HF.

Our 'Do you know' Guides can tell you more about the topics we're contacted about most often:

Downloads

Do you know...how to register with a GP

Do you know...how to see a GP when the surgery is closed

Do you know,,,how to make a complaint

Do you know...what services are offered by pharmacies

Do you know...how to get emergency contraception in Southwark

Do you know...where to get tested for STIs and HIV

Do you know...if you're entitled to social care support

Do you know...about support that is available for carers

Do you know...about patient online services

Do you know...where young people can find information and support about mental health

Do you know...where young people can find information and support about sexual health

Contact Us

 Email us: info@healthwatchsouthwark.co.uk

 Phone us: 0207 358 7005

 Tweet us: @HWSouthwark

 Facebook: Healthwatch Southwark

 Write to us: Healthwatch Southwark, Cambridge House, 1 Addington Square, London, SE5 7JZ